Here are answers to some commonly asked questions. If you are unable to find the answer you need, contact us here.


Who is eligible?

Anyone having a diagnosed developmental disability meeting the following criteria.

A developmental disability is a disability which:

  • Is attributable to mental retardation, cerebral palsy, epilepsy, head injury, autism, or a learning disability related to a brain dysfunction, or any other mental or physical or mental impairment,
  • Occurs before age 22,
  • Has been determined that this disability is likely to continue indefinitely and,
  • Results in a substantial functional limitation in two or more of the following six areas of major life activities: self care, receptive and expressive language development and use, learning, self-direction, capacity for independent living or economic self-sufficiency and mobility.

Eligibility is determined by what’s known as a functional assessment as opposed to linking eligibility to a specific diagnosis.


How do I get started?

  1. Obtain a medical diagnosis of the developmental disability in writing from a doctor.
  2. Contact the MO Division of Developmental Disabilities, Springfield Regional Office:
    1515 E. Pythian, Springfield, MO 65801
    Phone: 417-895-7400 Fax: 417-895-7412

What is a Case Manager?

Any person in Missouri who has a developmental disability is entitled to have a Case Manager. Case Managers assist in accessing the services needed and achieving outcomes that have been identified in the Person-Centered Plan; they act as staunch advocates for the people they serve. Case Managers also monitor the quality and effectiveness of services received by consumers from providers of services.


What is Person-Centered Planning?

With Person-Centered Planning we focus on a person’s strengths and abilities, and how they want to live their life. Rather than trying to fit a person into existing programs and facilities, supports are tailored to meet the unique needs of the individual. In short, our focus today is on the person, not the disability.


What should I expect from my Case Manager?

  • Availability when you need them.
  • Responsiveness to your individual needs.
  • Properly trained staff to provide the services authorized in the
  • Person Centered Plan.
  • Choice of who provides the service.
  • Choice of the type of job and where you work.
  • Satisfaction with the quality of your services.
  • Services that lead to greater independence.

What services are available?

The following are some of the paid services that may be authorized in an individual’s plan to address needs:

  • Autism services
  • Respite services
  • Crisis intervention
  • Self-Directed Services
  • Medicaid Home & Community Based Waiver programs

(Each service may have additional eligibility guidelines and be subject to available funds.)


What should I expect as a quality outcome?

You should expect that your loved one will reach these goals through their experience with their Service Coordinator: